Shipping policy

SHIPPING POLICY

Last Updated: June 11, 2026

Thank you for shopping with VAULTED Athlete. We are committed to getting your order to you as quickly and accurately as possible. Please review our shipping policy carefully before placing an order.

Order Processing

Orders are typically processed within 3–7 business days after payment is received. During product launches, promotions, holidays, or periods of high order volume, processing times may be extended.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

You will receive a confirmation email once your order has been placed and an additional email containing tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are provided by the shipping carrier and are estimates only. VAULTED Athlete does not guarantee delivery dates and is not responsible for delays caused by:

Shipping carriers
Weather conditions
Natural disasters
Customs processing
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Domestic Shipping

At this time, VAULTED Athlete primarily ships within the United States. If international shipping becomes available, additional duties, taxes, customs fees, and import charges may apply and are the responsibility of the customer.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

VAULTED Athlete is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at info@vaultedathlete.us. While we will do our best to assist, we cannot guarantee changes once an order has entered the fulfillment process.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, ownership and risk of loss pass to the customer.

VAULTED Athlete is not liable for packages that are lost, stolen, delayed, or marked as delivered by the carrier. Customers experiencing delivery issues should contact the shipping carrier directly to initiate a claim.

If a package is returned to VAULTED Athlete due to an incorrect address, refusal of delivery, or failure to retrieve the package, the customer may be responsible for any additional shipping charges required to reship the order.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at info@vaultedathlete.us and include:

Your order number;
A description of the issue; and
Clear photographs of the damaged product and packaging.

Claims submitted after this timeframe may not be eligible for review.

Pre-Orders and Made-to-Order Items

Certain products may be offered on a pre-order or made-to-order basis. Estimated shipping dates for these items are provided as a courtesy and are subject to change.

If your order contains both in-stock and pre-order items, your entire order may be held until all items are ready to ship unless otherwise stated.

Split Shipments

VAULTED Athlete reserves the right to ship items separately when necessary. Customers will not be charged additional shipping fees for split shipments initiated by VAULTED Athlete.

Order Tracking

Tracking information will be provided via email once your order has shipped. Please allow up to 48 hours for tracking updates to appear within the carrier’s system.

Shipping Restrictions

VAULTED Athlete reserves the right to refuse or cancel orders when fraudulent activity is suspected or when shipping restrictions prohibit delivery to certain locations.