Refund policy

Return & Refund Policy
Thank you for shopping with Vaulted Athlete. We want you to be completely satisfied with your purchase.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. We currently only accept returns from orders shipped within the United States.
To be eligible for a return, your item must be:
  • In the same condition that you received it.
  • Unworn, unwashed, and unused.
  • With all original tags still attached.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.
2. How to Start a Return
To start a return, please contact us at info@vaultedathlete.us.
  • Approved Returns: If your return is accepted, we will email you a prepaid return shipping label, along with instructions on how and where to send your package.
  • Return Shipping Fees: For standard size exchanges or preference returns (such as changing your mind), the cost of the return shipping label will be deducted from your final refund.
  • Restocking Fees: We do not charge any additional restocking fees.
  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
Return Physical Address:
Vaulted Athlete
4321 Kingwood Dr. Suite 519
Kingwood, TX 77339
3. Damages, Defects, and Incorrect Items
Please inspect your order immediately upon arrival. You must contact us within 7 days of delivery at info@vaultedathlete.us if the item is defective, damaged, or if you received the wrong item, in accordance with our Shipping Policy. Please include your order number and clear photographs of the issue. If the mistake is ours or the item is defective, Vaulted Athlete will cover 100% of the return shipping costs to make it right, and no fees will be deducted from your refund.
4. Non-Returnable Items & Exceptions
Certain items cannot be returned:
  • Custom products (such as special orders or personalized gear).
  • Clearance, final sale items, or gift cards (except where cash redemption is required by applicable local law).
If you have questions or concerns about a specific item, please reach out to us before initiating a return.
5. Exchanges
The fastest way to ensure you get the size or style you want is to return the item you have. Once your return is accepted, please make a separate purchase for the new item. Please note that inventory is not guaranteed or held until your replacement order checkout is fully completed.
6. Refunds
We will notify you once we have received and inspected your return to let you know if the refund was approved.
  • Approval: If approved, you will be automatically refunded on your original payment method (minus the cost of the return shipping label) within 10 business days.
  • Processing Time: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.
  • Delayed Refunds: If more than 15 business days have passed since we approved your return, please contact us immediately at info@vaultedathlete.us.
Before initiating a payment dispute or chargeback with your bank, please reach out to our support team directly so we can resolve your issue quickly.